A really good policy is one that’s adopted and widely used by your lone workers. Here are three ways to strengthen yours…
You’re not writing War and Peace. Your policy can be as long as you like, but keeping it concise will increase the likelihood of it being adopted into daily working practice. You want employees to read the policy and use it. A lengthy document full of unnecessary information won’t get read and will have little impact.
Think about the language and style throughout your lone working policy. It’s a formal document but doesn’t need to include difficult words, complicated sentences or too much jargon.
Remember that your lone working policy is a working document. It is therefore, one that lone workers should be able to put into practice every day and consult for guidance. A list of hazards and risks is no good to your lone workers if you don’t include advice on how to handle them. You need to tell your staff how to manage the risks your risk assessment has identified.
For example, if you know that encountering animals is a common occurrence for your lone workers, then include advice on what to do in that situation.
Showing policy in action rather than describing it is a great way to get employees to understand good behaviours. Including a case study or example is a great way of showing correct procedure. The case study could be a real incident that occurred within your organisation or you could imagine one.
Show a lone worker encountering a risk, how they responded and what happened afterwards. You could also use this method to highlight the correct and incorrect way of managing a risk, by describing the incident twice but with different outcomes depending on the lone worker’s actions.
There is no set formula for what makes ‘the best’ lone working policy, each policy should be the right one for your organisation, the hazards your employees encounter and in line with the rest of your policies. Just remember to keep it focused on your lone workers, helpful and easy to understand.
If you haven’t got round to creating your policy yet or need some advice, check out our guide on creating an effective policy.