As we have stressed before, a lone worker policy is individual to your organisation’s needs and should be tailored appropriately. But, there are a few things that we recommend are included in all instances.
Make it clear in your policy what the risks of lone working are. This should be the general risks, plus ones that are specific to your organisation.
Ensure you clearly define what your business defines as lone working and what qualifies someone as a lone worker. Believe it or not, this can vary across different businesses and industries.
Give some context to your policy – what is there to do? Why do you need the policy? Don’t try to scare employees but this is a good place to mention the risks in your industry/profession or any statistics.
Employees have an obligation to keep themselves safe and not engage in unsafe behaviours, but what is your commitment to keeping employees safe?
Make it clear where responsibility lies for everything lone working. Who reports incidents & new risks? It can be helpful to section this part into front line employees, managers and the senior team.
Include information on who employees can contact if they have concerns about their personal safety.